Frequently Asked Questions (FAQs)

The courses are open for anyone who wants to learn the complete art of Vegetarian cooking wishes to master their cookery skills across domains. All courses have been specifically designed to help you understand the minutest of details & take specific skills to the next level. Visit www.shobhaindanicookeryclasses.com for more details on the courses.

Please watch this video to learn how to enroll in the course

• Visit shobhaindanicookeryclasses.com
• Open the course page that you wish to enrol in
• Click on Enrol Now
• Enter Name, Email ID and Password
• Click on Pay Now
• Enter Phone Number
• Select a payment method: UPI, Wallet, Netbanking, Cards or any other from the list.
• Complete the payment.
• The course will start playing automatically after payment completion.

In case you still face issues, please reach out to us at https://shobhaindanicookeryclassessupport.freshdesk.com/support/tickets/new

Forgot password? Please follow the steps below to reset the password:

• Click on Login
• Click on Forgot Password
• Enter the correct email ID used to sign up on the website the first time
• Open your email Inbox (The email could also be in the Promotions/update folder in Gmails)
• Click on the link given in the email
• Create a new password and log in

In case you are not able to find out your correct Email ID, please click here: Raise new ticket here

Are you sure you are logged in to the site with the correct email ID? If the correct email ID and password are used and you have a stable internet connection, the course content will play automatically.

• However, if you can't access the course, check the below listed:
  Is the email id the same as what you had used for course purchase? To check this, check if you have received a course purchase email after making the purchase. If not, it could mean that you entered an incorrect email ID and made the purchase.
• Do you have a stable internet connection? Try opening another site such as Wikipedia etc. Is the page loading instantly or taking time? Delay in opening the page could also mean slow internet. In case you have used the wrong email ID to make the purchase, please reach out to us with the proof of the payment and we will help you sort this. In case you are able to remember the wrong email ID used, please log in with that and change it to the correct email ID in the profile section later. In case you still face issues, please reach out to us at https://shobhaindanicookeryclassessupport.freshdesk.com/support/tickets/new

In case you are not able to find out your correct Email ID, please click here: Raise new ticket here

Please watch the video below to learn how to access the course:

• Visit shobhaindanicookeryclasses.com
• Click on Login
• Enter ID & Password
• Select the course you wish to watch
• Click on continue
• Start watching the course
• In case you don't remember the password, please select forgot password and reset. Learn how here: How to reset your account password

Visit the website – shobhaindanicookeryclasses.com

• Open the course page which you wish to purchase
• Click on the button 'Enrol Now'
• On the next page, type in your name, email ID and password
• Complete the payment by proceeding with online payment. Just like on any online shopping site. It is an online course.
• And then once the payment is completed, the course will play automatically Here's a video that may help:

Sometimes, due to various reasons, a payment can fail.

It could fail due to:

• Insufficient funds
• Payment getting blocked by your bank
• Poor/ Below Average Internet Connection
• Payment method facing issues
• In such a case, please try making a payment from another payment option, use a different card, or use UPI, Digital wallets etc.

In the general case, If the payment is successful the course gets assigned at the same time.

Sometimes, because of technical issues at the bank's end, or due to intermittent internet speed, the payment can be unsuccessful.

That is the reason you are not able to view the course.

Kindly check once if the amount is debited from your account. If yes, please wait as in some cases it can take 2-3 days to reflect in our account. Or else it would be credited back to your account.

In case you are still facing any issue, please feel free to reach out to us at https://shobhaindanicookeryclassessupport.freshdesk.com/support/tickets/new

Please watch the video below to learn how to access the course:

• Debit and Credit Cards - Visa, Mastercard, Rupay and more
• UPI/ QR
• Netbanking
• Digital Wallets
• EMI

Any of the above-listed options can be used.

Customers can also use Stripe to make the payments should they choose.

Please note that we don't accept CASH, bank transfer via Cash Deposit or sell gift coupons. Please beware of any individual or organization claiming to be our partner or representative selling our course directly to you.

The course content has been carefully curated by mentors who are experts in the domain. As such, the courses will definitely help you learn and become better at the chosen skill.

However, if you are unsatisfied with your purchase, please contact us for a refund within the next 48 hours of course purchase and we will be happy to refund 100% of the purchase price.

While efforts will be made to consider situations and case at hand, however, the refund cannot be issued as a matter of right.

The academy may choose to not refund any amount in case:

• The course content has been viewed more than 25%
• Assessment if any have been attempted already
• Instances of multiple logins seen
• Refund requests placed after 48 hours.

To request a refund, please raise a query here: https://shobhaindanicookeryclassessupport.freshdesk.com/support/tickets/new

Please watch the video below to learn how to access the course:

• Become a Pro at cooking Vegetarian Delicacies: The Course has been designed to accommodate over 600 vegetarian recipes through 16 modules with multiple sections in easy to understand Hindi language.
• All recipes will have an option of a downloadable PDF of the recipe in English.
• Wherever necessary, there would be a link to jump to some earlier recipe for references given.
• Live Q&A session every Saturday to answer all questions you may have (This session would be available later as a recorded session as well)
• Continuous Support over a dedicated Whatsapp number & email.
• Logging feature to start watching Module from where you last left.
• Course cannot be forwarded or skipped but rewind and re-watch feature would be enabled.
• As you sail through the course & by the time you finish viewing all recipes: you should be confident enough to make the perfect recipe you always desired.

• Login to your account
• Access the course content
• Click on the ≡ icon on the top left In the sections, locate the recipe which you wish to download
• Click on the download button.
• The PDF would be downloaded

• Click on login Enter your credentials i.e. Email id and Password.
• Open your course. Ensure to complete watching the complete course.
• Access your dashboard and click on the certificate if you have completed the course and assessments (If any).
• Click on download certificate.

• BASICS OF COOKING
• BEVERAGES
• BAKERY
• SNACKS
• SABJIAN – VARIETIES OF VEGETABLES
• SALAD'S & ACCOMPANIMENTS
• ROTIS & PARATHAS
• DAAL, KADHI & SHORBAS
• DESSERTS & SWEETS
• VARIETIES OF RICE
• CONTINENTAL
• ORIENTAL FOOD
• MICROWAVE COOKING
• STATES OF INDIA
• TABLE DECORATION

The courses have been created in an easy-to-follow everyday hindi and also has a mix of easy to understand English as well.

The courses offer on-demand learning which you can take up at your convenience anytime.

We do offer sessions with Shobha Indani and the team periodically (Zoom Sessions every Saturday) Communication for such planned sessions is shared well in advance via emails and through our social media channels.

You may join the interactive sessions live or watch the recorded versions.